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Return Policy
Thank you for shopping at www.thiagosupply.shop! We take great pride in providing quality items and exceptional customer service and want your shopping experience with us to be satisfying. We hope you enjoy every item you buy, if not we are here to help with our simple return process.
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At this moment we are ONLY accepting returns in exchange for Store credit, which will be issued via an E-Gift Card (gift cards do not expire). Your E-gift card will cover the original purchase price and tax, if applicable. We do not credit original shipping costs.
RETURNS/EXCHANGES (USA & International):
Returns & exchanges must be made within 7 business days.
You must contact [email protected] within 7 business days of receipt. Include Order# and reason for return. *Please allow 24-72 hours for a reply.
To facilitate the return process we will email you a pre-paid return label. Note: Return-Shipping cost will be deducted from total refund amount. (Shipping costs varies depending on weight and location). *FREE RETURN SHIPPING FOR SAME ITEM EXCHANGES (USA ONLY).
Return item(s) within 5 business days from receiving your return label via email. Note: After 5th day the return-shipping label will expire.
Once we receive and inspect your return we will issue an E-gift card, if approved.
Please review Non-Refundable Items Policy below to ensure your item(s) qualify for a return.
NON-REFUNDABLE ITEMS: These items are final sale and cannot be returned and/or exchanged.
Damaged, washed, worn or altered items.
Items returned with deodorant, makeup, any odors and stains.
Bathing suits, bodysuits, jewelry.
All sale items.
Defective or Incorrect Item?
If you believe you have received defective or incorrect merchandise (style, size, color), you must contact customer care immediately at [email protected] within 3 days of receipt.
Thank you for shopping at www.thiagosupply.shop! We take great pride in providing quality items and exceptional customer service and want your shopping experience with us to be satisfying. We hope you enjoy every item you buy, if not we are here to help with our simple return process.
__________
At this moment we are ONLY accepting returns in exchange for Store credit, which will be issued via an E-Gift Card (gift cards do not expire). Your E-gift card will cover the original purchase price and tax, if applicable. We do not credit original shipping costs.
RETURNS/EXCHANGES (USA & International):
Returns & exchanges must be made within 7 business days.
You must contact [email protected] within 7 business days of receipt. Include Order# and reason for return. *Please allow 24-72 hours for a reply.
To facilitate the return process we will email you a pre-paid return label. Note: Return-Shipping cost will be deducted from total refund amount. (Shipping costs varies depending on weight and location). *FREE RETURN SHIPPING FOR SAME ITEM EXCHANGES (USA ONLY).
Return item(s) within 5 business days from receiving your return label via email. Note: After 5th day the return-shipping label will expire.
Once we receive and inspect your return we will issue an E-gift card, if approved.
Please review Non-Refundable Items Policy below to ensure your item(s) qualify for a return.
NON-REFUNDABLE ITEMS: These items are final sale and cannot be returned and/or exchanged.
Damaged, washed, worn or altered items.
Items returned with deodorant, makeup, any odors and stains.
Bathing suits, bodysuits, jewelry.
All sale items.
Defective or Incorrect Item?
If you believe you have received defective or incorrect merchandise (style, size, color), you must contact customer care immediately at [email protected] within 3 days of receipt.